10 Hidden RingCentral Features You're Not Using (But Should Be)

Are you getting the most out of your RingCentral service? While many users are familiar with the platform's core functionalities, there are numerous hidden gems waiting to be uncovered. These often-overlooked features can significantly enhance your communication experience, boost productivity, and streamline operations. As your trusted RingCentral partner, RingAlly is excited to shed light on these secrets, helping you unlock the full potential of your business communications.

1. Customizable Call Parking

• What is it? Temporarily hold calls in a virtual "parking lot" for easy retrieval from any phone.

• How to use it:

  1. Go to Phone System > Call Parking.

  2. Assign a parking lot extension.

  3. Park a call by transferring it to the designated extension.

• Tip: Use for seamless call handoffs between teams or when needing to grab a different device.

2. RingCentral Video's Virtual Backgrounds

• What is it? Enhance your video meeting experience with customizable, professional backgrounds.

• How to use it:

  1. In a RingCentral Video meeting, click More > Virtual Background.

  2. Choose from pre-set options or upload your own.

• Tip: Brand your meetings with your company’s logo or office environment for a more immersive experience.

3. Smart Call Forwarding with Business Hours

• What is it? Automatically forward calls based on your custom business hours.

• How to use it:

  1. Navigate to Phone System > Users > [Your Extension].

  2. Set up Business Hours under Call Handling & Forwarding.

  3. Configure forwarding rules for in and out-of-hours.

• Tip: Ensure 24/7 reachability while maintaining work-life balance.

4. RingCentral App's Mobile Desktop View

• What is it? Access the full desktop version of the RingCentral app on your mobile device.

• How to use it:

  1. Open the RingCentral app on your mobile.

  2. Tap the three-dot menu in the top right corner.

  3. Select Request Desktop Site.

• Tip: Useful for temporary access to advanced features not available in the mobile view.

5. Customizable Notification Triggers

• What is it? Receive tailored notifications for specific call, message, or meeting events.

• How to use it:

  1. Go to Settings > Notifications.

  2. Select the notification type (e.g., Calls, Messages).

  3. Customize triggers (e.g., only for missed calls from specific numbers).

• Tip: Minimize distractions by only receiving notifications that matter.

6. Integration with Google Calendar for Automated Meeting Scheduling

• What is it? Seamlessly schedule meetings without leaving RingCentral, using Google Calendar.

• How to use it:

  1. Navigate to Settings > Integrations > Google Calendar.

  2. Authorize the integration.

  3. When scheduling a meeting, RingCentral will check participants’ Google Calendars for availability.

• Tip: Streamline meeting scheduling and reduce back-and-forth emailing.

7. Enhanced Security with Two-Factor Authentication (2FA)

• What is it? Add an extra layer of security to user logins.

• How to use it:

  1. Go to Settings > Security > Two-Factor Authentication.

  2. Enable 2FA for your account or mandate it for all users.

  3. Choose your preferred 2FA method (e.g., authenticator app, SMS).

• Tip: Protect your business communications from unauthorized access.

8. Call Recording with Customizable Retention Policies

• What is it? Record calls for training, compliance, or dispute resolution, with flexible storage options.

• How to use it:

  1. Navigate to Phone System > Call Recording.

  2. Enable recording for specific extensions or the entire account.

  3. Set retention policies to automatically delete recordings after a specified period.

• Tip: Ensure compliance with regulatory requirements while managing storage efficiently.

9. RingCentral's Built-in Task Management

• What is it? Assign and track tasks directly within the RingCentral platform.

• How to use it:

  1. Access Tasks from the main navigation menu.

  2. Create a new task, assigning it to yourself or a team member.

  3. Track progress and receive notifications upon completion.

• Tip: Enhance team productivity by integrating task management with your communication workflow.

10. Analytics for Data-Driven Decision Making

• What is it? Unlock insights into your communication patterns to optimize operations.

• How to use it:

  1. Navigate to Analytics & Reporting.

  2. Explore pre-built reports or create custom dashboards.

  3. Use data to inform decisions on resource allocation, training needs, and more.

• Tip: Make informed decisions to drive business growth and improve customer satisfaction.

Discovering and leveraging these hidden RingCentral features can significantly elevate your business communication experience. From enhancing productivity and security to streamlining operations, the potential for growth is vast. At RingAlly, we're committed to helping you unlock every advantage RingCentral has to offer.

• Ready to Unlock More Secrets? Schedule a complimentary consultation with our RingCentral experts to explore how these features can be tailored to your business needs.

• Have a Favorite Hidden Feature? Share it with our community in the comments below and let’s continue the conversation!